Armstrong Registry Services Limited has a dispute resolution policy and procedure. If you have a complaint regarding Armstrong Registry Services you contact us by phone, email, facsimile or in writing. Our contact details are:

Telephone: +61 7 3231 0050

Facsimile: +61 7 3231 0099

Email: complaints@armstrongregistryservices.com.au

In writing: The Complaints Manager

Armstrong Registry Services Limited, GPO Box 897, Brisbane, Queensland 4001

On receipt of the complaint by Armstrong Registry Services:

• An investigation will commence within 24 hours and an initial response will be provided to the complainant within 5 business days (ie sent within 5 business days if by letter, fax or email, or contacted within 5 business days by telephone).
• Where it is expected to take longer than 5 business days, eg where documents need to be recalled from off site storage, a holding response will be issued to the complainant informing them as to why Armstrong Registry Services is not in a position to fully respond and will provide an indication of when a further response will be made.
• It is generally expected that the complaint will be fully responded to no later than 45 days after receipt.

Armstrong Registry Services Limited is not a member of the Financial Industry Complaints Service (FICS).

If you have a complaint regarding a company or trust in which you invest, you should direct your complaint to the Complaints Officer at that company or trust.